STORE POLICY

Customer Care

A little bit of information about Scaredy Bones we are an online store which sells handmade products illustrated and made by Gina Shord. Our products are original designs and made with love. We make all our products in small batches to be as sustainable and eco friendly as possible. There is an option to commission Gina for custom portraits which are created within a two week time sale (this is because each portrait is custom designed for each individual customer so please allow time for this). To get in contact with Gina about a custom portrait or design please contact the site on our contact page or simply email: gina@scaredybones.co.uk.

 

We encourage people to get in touch with us if they ever feel dissatisfied with their order or experience in any way. We are always happy to help to the best of our ability while answering any questions, queries or complaints.

We have created an awesome newsletter so please subscribe to our mailing list (located bottom of our website) to get first insight into new products, exclusive discount codes and much more.  If you ever wish to unsubscribe and stop receiving these benefits you can do so by following the instructions on the bottom of any of our emails we send and clicking 'unsubscribe'.   

Privacy & Safety

At Scaredy Bones, we know how important privacy and security is to our customers and we're committed to protecting it to reassure that you have complete confidence when choosing to shop with us.

The most recent policy will always be displayed here but if there are any big changes we will email you. Your continued use of the site (scaredybones.co.uk) indicates your understanding and agreement to our Privacy Policy.

For posting your orders we are currently using Hermes for UK addresses and Royal Mail for overseas. We will only ask you to provide certain information so we can send your orders to you (email address, mobile number, address and bank details). We do not store any of your payment details on our servers, we use Paypal and accept credit and debit cards, our site processes payments securely and your details are not passed on to third parties. However, we do reserve the right to disclose information to comply with the requirement of law by court order to prevent harm to persons or property and to fight fraud and credit risk reduction.

 

We only use the information after you've given it to us, and we don't share this with anyone else, but through using cookies should you allow it, we are given some information straight away. Cookies are small file saved to the user's computer hard drive that track, save and store information about the user's interactions and usaging of the website. By allowing cookies on our site we are able to know things like your language, location, where you found the site, and gives you a more optimised experience.

If you'd rather not allow this, we fully understand and advice that you take the necessary steps within your web browser's security settings to block all cookies from this site and its external serving vendors.

The only third party tracking software we use is Google Analytics which uses cookies to track visitor usage. You can read Google’s privacy policy for further information [http://www.google.com/privacy.html] and opt-out via the Google analytics opt-out browser addon [https://tools.google.com/dlpage/gaoptout/]

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Wholesale Inquiries

If you would like to enquire about wholesaling Scaredy Bone's products please fill in the form below.

Wholesale Scaredy Bone's Products 

Contact us below if you are interested in having our items in your store.

SCAREDY

BONES

Address

For returns please send to:

Scaredy Bones

11 Leasowes Road

Leyton

E10 7BE

UK

Contact

Gina Shord is a professional digital illustrator based in London to contact Gina or the Scaredy Bones shop:

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© 2021 by Gina Shord, Scaredy Bones. Designed and Illustrated by Gina Shord